Shipping & Delivery
SHIPPING (options are available at check out depending on your location):
Orders over $150 ship for FREE (excludes Sid Dickens Tiles and Furniture)
We ship to Canada and the USA.
Local Orders:
Local pick up available at our friends The Splendid Olive 393 Kerr Street. Please wait for email confirmation that your order is ready for pick up. Your order will not be available unless you receive the confirmation.
Please wait for email confirmation that your order is ready for pick up. Instructions will also be provided with your confirmation.
Local Delivery (10km radius around the shop):
Price: $9.99
Deliveries will be scheduled 0-3* days after your purchase. We will phone you to inform you that your order will be dropped off. Porch drop off only. Orders may be dropped off when you are not home.
In winter months, water based products (paints), are shipped out on Mondays only to allow for quickest delivery without a weekend delay.
*Custom items may take longer
Furniture Delivery:
Delivery is available on large furniture items. Please select the appropriate delivery option at check out. Free shipping is not available for furniture items.
FREE local delivery may be available for the item you are purchasing. Please contact us to confirm.
SHIPPING: if you are looking to purchase a furniture item and are not in the GTA, Ontario, please contact us for a shipping quote. Furniture does not ship for free. Shipping arrangements are separate from the rest of our items.
Shipping:
Please note that during the winter months water based products may freeze when exposed to the element in transit. The products will be shipped out of a weather controlled facility, however we cannot guarantee that they will not arrive frozen if exposed to low temperatures in transit. If such damage does occur we are unable to replace or issue a refund for the products.
Canadian Orders ship via Canada Post 0-3* days after purchase.
Orders over $150 ship for FREE (some exclusions apply, see above)
*Orders for custom items may take longer to complete and ship.
Canada:
Canadian orders are shipped with either:
Canada Post Letter Mail - arrival in 1+weeks from date of sending. Tracking and insurance are not available. This is a very cost effective option for shipping, however it does not provide tracking or insurance. We are not responsible for packages lost in the mail.
OR
Expedited - 2-5 days arrival as quoted by Canada Post. Tracking and insurance are provided.
Free shipping is available on orders over $150 some exclusions apply.
US orders:
*All US orders are shipped USPS Priority. - arrival in about 5 days from date of sending. Tracking is provided.
Orders over $150 ship for FREE Orders over $150 ship for FREE (some exclusions apply, see above)
International:
Currently we only ship to Canada and the USA.
Upgrading your shipping to a faster option, does not decrease the production time. We do not charge extra to produce your item faster.